1 Data Basing: is an expense, which need not be one. The best data to use is the one you already have, it is bespoke to your needs & information on your clients, put into your terms. Your loyal customers are always a good place to start, especially with a new product or service. Try asking for referrals, or why they shop with you? Alternatively a paid for ‘off the shelf’ database can be used, but remember it could not be one that is specific to your needs and will have to be vetted or adapted to your way of recording the necessary information. Either way while building your database it is better to operate from the one you build yourself, and we can do this. The cost is built into the call process. 2 The Market Place: Business-to-Business calls are genuinely more effective from Tuesday, Wednesday & Thursday, between the hours of 10am-1200am and 2pm-4pm. Mondays are good days to conduct callbacks with people & Friday to confirm and close business appointments/ transactions. Business to Consumer calls are very different in that evenings Monday to Thursday are more productive between the hours of 6pm –9pm with a provision to call-back clients at 12am-2pm lunchtimes. Mobiles are genuinely good but have a different priority (style) of contact as where home phones are more intrusive if not conducted in a courteous manner. 3 Labour: We spend time on the phone ‘spring-cleaning’ your customer data, or calling from a database of choice and opening doors into appointments, new businesses & developments for your own business, products & services etc. To see how the project or job will pan out, and give you an insight to possible results should we continue to call for you, we conduct an initial trial first hour. It will allow you to see how we achieve the results for you, and you will get to critique the call process in the form of a script, thus allowing you to fine tune your message that we then deliver to your potential future clients/ customers. The hourly cost is £27.50 per hour; pay one hour get one hour. Time is otherwise booked in blocks ½ days’ (2hrs) minimum to full days (4hrs). Ongoing projects will get discounted terms. 4 Training & Development; We specialise in developing personnel in either one to one personal tutoring in telemarketing or we have two courses for team & group training. 1/ The half day (2 ½ hr) intensive course ‘The proper use of the phone’ & the full day informative ‘Telephone Excellence’ Both of these will give you insights that will change the way you win & keep business by the use of the telephone. These are run on a regular basis. 5 Production & Development option/ incentive; Priced per lead/ appointment or sale generated to the task set out (your specific requirements to a successful contact for your business). This is also the ongoing development of the business once the main task is completed. What we like to call ‘Idea Fluency’. With some calls/ jobs we find that we will still come across interested parties in your product or service while conducting other calls into businesses, products or services. You may also find that once the door was opened to a business, they come through at a later date. We actively encourage a referral marketing strategy and with our own client directory of business services we also are pro-active in promoting the link up in joint venturing businesses & their services, Please ask us about our ‘Affinity Marketing’ programmes. 6 Additional Costs; Although the cost for the calls, any administration i.e. reports, data basing, e-mails etc are taken into account on an hourly basis, there can be additional cost? That is any other costs that may incur during the project i.e. travelling to & from your offices, supporting events, presentations etc. Or any other noticeable time spent on your project away from the phone accumulating in time or expense otherwise not planned or covered by the means above. Events are priced at a day rate of £200 (special rates for eve are available upon request)

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talkimagineering are listed in; Norfolk Business Directory : Gt. Yarmouth Business Directory : Telemarketing Directory : Telemarketing in Gt. Yarmouth : Telemarketing in Norfolk

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