Highly qualified consultant in customer service measurement and quality improvement. Experienced in SMEs and Telecommunications. Clients include COLT, MCI, BT and ntl. Offers first principles root cause analysis of calls in call centres. Key input to IT change or quality improvement initiatives such as ISO 9000 or Six sigma. Uses call listening and staff interviews to identify detailed issues which are often neglected by internal initiatives.

Process Quality Dynamics Consultants London London
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