CALL: 0844 879 3340 or email Enquiries@pcexcelled.co.uk for further Details Business Users: We never have time to carry out IT support and need an IT Department without the stress, staffing and cost issues !!!! What can we do? PC Excelled IT support services have over 10 years experience providing end to end IT solutions to small and medium business’s. We can either become your IT Department (without the overheads) or by complimenting your existing team. Cash Savings for your Company •By reducing faults, maintaining system efficiency and providing you with advice on best use, we can help to save you thousands of pounds a year. •A fully managed service which offers the quality, reliability and trust of your own in-house IT department but at a fraction of the cost. Your IT Responsibilities Are Removed •You and your staff can again focus on making your business a success rather than worrying about the technology. •Leave the operation of your computer systems to the PC Excelled technicians to ensure they run well. Don’t worry any more about breakdowns, viruses, Spyware or other risks. Your Systems Are Proactively Monitored To Prevent Problems •Regular housekeeping and servicing massively reduces the deterioration of your computers which slowly robs the business of time and efficiency, reduces system crashes which lead to costly repairs and significant loss of productivity, and prolongs the life of your computers. •Keeping your anti-virus and anti-Spyware software fully up to date and systems regularly checked and security-patched ensures your data remains safe and secure. You Have Immediate Access To IT Professionals When You Need Them •Should your IT not work as you would expect, if a staff member wants to know how to carry out a computer task or you want to know whether you are doing something the most effective way, whether simple or otherwise, just ask. •An IT Technician will be available immediately to provide real IT support on the phone, using remote control technology to see what you can see and securely take over your computer screen to help you, if you wish. ITIL Processing •At PC Excelled we understand that quality IT support services should be delivered to our customers. We achieve quality IT support to all our customers by using the best practices of ITIL, the result of which ensures solutions are found for every disruption in your organisation. All call’s are logged and Processed via our Call logging system based on ITIL which allows all service requests to be monitored and measured for time taken to closure and any delays. The Benefits of ITIL to your Business •Improved customer satisfaction through a more professional approach to service delivery •Improved IT services through the use of proven best practice processes •Improved ROI of IT •Improved delivery of third party services through the specification of ITIL •Improved morale of service delivery and recipient staff •Increased competence, capability and productivity of IT staff •Improved systems/ applications availability •Reduced cost/ incident •Reduced hidden costs that traditionally increases substantially the TCO •Better asset utilisation •A clear business differentiator from competitors •Closely aligned to commercial business services and products •greater visibility of IT costs •greater visibility of IT assets •A benchmark to measure performance against in IT projects or services •The economic impact of ITIL implementation will be realised in all of the areas above. The benefits can also be viewed in terms of direct and indirect savings. Costs relating to missed opportunities and not being able to operate will be reduced significantly. Home Users PC excelled provide IT support to home users and are able to visit you at your premises to repair, upgrade or troubleshoot any computer related problems you may be experiencing. Why Use PC Excelled for Home IT Support Services? •There is no need to unplug your PC and network connections and then carrying your PC to the Car and taking to your local PC repair shop !!!!! We come to you and carry out PC repairs, upgrades and troubleshooting at your premises saving you the hassle of taking your PC to the Local PC repair shop!!! Services We Offer •Virus/spyware removal & Protection •Security Protection •IT Projects •Wireless Solutions •Troubleshooting & Repairs •PC Upgrades •New PC Set-up •Preventative Maintenance •Broadband Installation •Networking •Internet Firewall Protection •Data Backup & Recovery •Independent Consultancy & Advise •Dedicated support days •Software Installation & Setup •New office Small Business Server setup (New Domain) •CCTV Design & Installation •Preventative Maintenance to stop things going wrong in the first place •IT – Office Installs, moves & Changes, relocations •Hardware & Software Recommendations & Supply and Install Service •Managed IT Helpdesk •Printer & Scanner Setup •Digital Equipment Setup •Business IT Support Packages •Home Support IT Packages •Other Bespoke Services

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PC Excelled Ltd